GreenNotes uses artificial intelligence to process patient-related content including text, images, PDFs, videos, scanned notes, and audio files to:
The goal is to assist healthcare providers in improving the accuracy and efficiency of clinical documentation workflows. These Features do not replace medical judgment and human oversight should at all times be applied to the output of the Features.
The Features use Google's secure, international cloud infrastructure. This may involve data transfers to servers located in countries outside of South Africa, such as the United States or members of the European Union.
GreenNotes has concluded a BAA with Google to ensure that data is processed securely and in compliance with applicable laws, including HIPAA and POPIA.
You confirm and warrant that you have obtained express, voluntary, and informed consent from patients before submitting their information (including their personal information) for AI-based processing. It is your sole responsibility to ensure that patients are informed of, and understand, the purpose, scope, and destination of the data.
You hereby indemnify and hold GreenNotes harmless from and against any claims (including third-party claims) arising from your failure to obtain consent to the use of your data subjects' personal information with the Features.
By using the Features, you consent to the international processing, temporary storage, and analysis of data through GreenNotes AI systems.
You are solely responsible for ensuring compliance with POPIA, the Health Professions Act, HPCSA rules, and any other applicable law or medical ethics code.
Under POPIA, data subjects (patients) have the right to:
Patients may exercise these rights through you as the healthcare provider, or via GreenNotes Support. Please visit our Privacy Notice and PAIA Manual for guidance on the process to follow to request access to, or the correction or deletion of, personal information.
All data is encrypted in transit and at rest using industry-standard protocols.
Under the BAA, Google acts solely as a data processor and does not retain or reuse data beyond processing needs.
Files and structured data remain in your GreenNotes account for your records. You may delete them at any time.
Extracted or transcribed data is provided "as is". You are responsible for reviewing, verifying, and approving outputs before using them in clinical care. GreenNotes AI tools are designed to support, not automate, clinical decisions.
You must accept these Terms before using any GreenNotes AI-powered Feature. Your acceptance is logged for auditing purposes.
You may disable AI features at any time. Previously processed data remains governed by these Terms and our Privacy Notice.
For assistance or compliance questions, please contact us at help@greennotes.co.za. For any data subject requests, please follow the process set forth in our PAIA Manual which is available on our website.